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Go read this story about how bad software helped slow coronavirus vaccine distribution

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    Lankan Prez lays his cards on the table in Independence Day oration

    Sri Lanka seeks $2.2 bn from China as reserves shrink

    Image credits - Benjamin Raffetseder / Unsplash

    China’s Xiaomi adds manufacturing muscle in India to boost phone production

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    India rout England in two-day spin mayhem in Ahmedabad

    Image credits - Daniel Schludi / Unsplash

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    Background to Lanka’s decision to lift ban on burying COVID dead

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    UNHRC debate: A majority of countries spoke in favour of Sri Lanka

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    Image credits - Joshua Oluwagbemiga / Unsplash

    Gunmen take 317 schoolgirls in Nigeria’s latest mass abduction

    Image credits - Timothy Newman / Unsplash

    Biden launched airstrikes against Iran-backed militias in Syria to “send a message”

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    Swati Mohan, Indian-American scientist who led charge to land Nasa rover on Mars, was inspired by Star Trek as a kid

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Home Around The World

Go read this story about how bad software helped slow coronavirus vaccine distribution

Editor by Editor
February 1, 2021
in Around The World, Tech, United States, World
Reading Time: 2min read
3 0
Illustration by Alex Castro / The Verge

Illustration by Alex Castro / The Verge

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February 1 – It’s no secret that the US is struggling to distribute coronavirus vaccines; some states haven’t received enough doses, and finding an appointment on sign-up websites has been a chaotic experience. A new report in MIT Technology Review looks at why, almost a year into the pandemic, the Centers for Disease Control and Prevention seemed totally unprepared for actually getting shots into people’s arms.

According to Technology Review, the agency knew it needed a robust, one-stop shop that could be used by patients, clinics, employers, and government officials. But instead, the CDC spent $44 million on something called the Vaccine Administration Management System —-VAMS— built by consulting firm Deloitte (via no-bid contracts) which was so inadequate that it has driven some states to try to patch together their own vaccine distribution systems instead.

Clinic workers in Connecticut, Virginia, and other states say the system is notorious for randomly canceled appointments, unreliable registration, and problems that lock staff out of the dashboard they’re supposed to use to log records. The CDC acknowledges there are multiple flaws it’s working to fix, although it attributes some of the problems to user error.

And it’s not just a matter of elderly people not being tech-savvy enough to navigate the site (although that is a huge issue); many doctors’ offices who tried to use VAMS have mostly given up. Courtney Rowe of Connecticut Children’s Medical Center told Technology Review that she had become de facto tech support for many patients trying to set up appointments:

“It won’t work on Internet Explorer; it only works in Chrome. The ‘Next’ button is all the way down and to the right, so if you’re on a cell phone, you literally can’t see it,” says Rowe. “In the first round, people using VAMS mostly had advanced degrees. If you’re 75 and someone asks you to log into VAMS, there is zerowayit’ll happen without help.”

Take a deep breath before diving into this infuriating report about how broken government systems are contributing to the mess around vaccine distribution.

Tags: coronavirusSoftwareVaccine
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