Oct 26 (LiveMint) – IndiGo is beset with a problem—it’s perpetually late.
It wasn’t always the case, but for the past six months, India’s largest airline by market share has been unable to beat its rivals in punctuality, monthly data released by the Directorate General of Civil Aviation shows.
Before April, IndiGo was the most punctual airline in domestic flights for February and March, with 95.4% and 93.9% of flights reaching destinations on time, respectively. Since then, however, the Tata group airlines AirAsia India and Vistara have soared ahead in time-keeping.
According to September data from DGCA, Vistara was the most punctual airline with an on-time performance of 91%, followed by AirAsia India at 89.8%, Air India at 87.1% and IndiGo trailing at 84.1%.
IndiGo, which has a 57.7% market share, lists being on time as one of its three pillars, in addition to offering low fares and hassle-free service. A snapshot of the monthly punctuality data over the last five years shows that 2021 was the best year for IndiGo as it was the most punctual airline in 10 out of 12 months.
However, it had performed poorly in 2020, 2019 and 2018, posting the best punctuality rate in only 11 out of 35 months. In 2017, it secured the top position in punctuality in eight out of 12 months.