Colombo, March 7 (NIA) – South Korea’s Seoul Incheon Airport was ranked the ‘Best airport in the World’ followed by Delhi’s Indira Gandhi International Airport, Mumbai’s Chatrapati Shivaji International Airport and Singapore’s Changi Airport which all ranked in second, in the latest Airport Council International (ACI) Awards for 2016.
Beijing’s Capital Airport ranked in third, in the list of winners announced by ACI on Tuesday.
“These airports have dedicated themselves to delivering a stellar customer experience. Promoting a culture of continuous service improvement has become a matter of gaining competitive advantage and optimising non-aeronautical revenue performance. ACI proudly recognizes these accomplishments and we look forward to seeking more effective, efficient and profitable ways of serving the flying public together,” Angela Gittens, Director General, ACI World said in a press release.
South Korea’s Seoul International Airport was also ranked the ‘Best Airport in Size’ under the Asia Pacific region while London’s Heathrow Airport won it under the European region. The Dallas Fort Worth Airport in Texas won this title under the North American region.
Some of the ‘Most improved airport’s in the World’ included the Abu Dhabi Airport, the Columbus Airport, Indonesia’s Makassar Airport, South Africa’s Bloemfontain Airport, Southern Poland’s Krakow Airport and Aruba Airport.
ASQ is the only worldwide programme to survey passengers at the airport on their day of travel. Every year, the Programme delivers some 600,000 individual surveys in 41 languages in 84 countries. It measures passengers’ views of 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants. Each airport uses the exact same survey, creating an industry database that allows airports to compare themselves to other airports around the world. The ASQ Programme also has a feature that facilitates sharing of best practices among airport operators.
The ASQ Awards are presented to those airports whose customers have rated them the highest over the course of the year. The categories have been designated to recognize the achievements of airports of different sizes and in different regions.