Colombo, Oct 26 (newsin.asia) – One of Sri Lanka’s leading commercial banks, Sampath Bank, on Thursday said it had launched the country’s first banking robot that works in the form of a humanoid teller.
In a statement, Sampath Bank said the robot uses artificial intelligence to understand customers’ requests and performs transactions. It detects the presence of a customer and automatically initiates a conversation.
The robot has been installed in the Bank’s Head Office in Colombo and can speak and understand English and can perform seven functions – cash withdrawals, account balances, exchange rates, interest rates, details of loans and credit cards and information on how to open an account.
“The humanoid teller will be programmed to perform more functions upon studying the customer requirements further. The bank is also planning to include Sinhala and Tamil language capabilities in the coming months,” the statement said.
Nanda Fernando, Managing Director of Sampath Bank PLC said that technological innovations will be at the heart of the banking industry for years to come. “Living up to our pioneering spirit we are proud to introduce Robot Banking services that will nodoubt add more convenience whilst taking the country’s banking and finance industry forward,” he said.
Group Chief Information Officer, Mr. Ajith Salgado added, “We are witnessing a new and exciting era in financial service history, which is centered around customers’ emerging needs. To this end Sampath Bank has taken great strides forward with the introduction of the first banking robot, a landmark in banking industry.”